Samenta “Sam” is a dedicated and versatile professional with over 10 years of experience in customer service, administrative support, transportation operations, and team leadership. Throughout her career, she has demonstrated a strong commitment to providing exceptional service, building meaningful relationships, resolving concerns, and supporting the needs of individuals and families.
Before joining the Families First team, Sam participated in the Power of Parenting workshop, became a Parent Leader, and continued her involvement with the organization as an alum. These experiences gave her a personal understanding of the value of parent education, family engagement, and community support. Her journey from program participant to Parent Leader and alum, and ultimately to a member of the Families First team, reflects her commitment to personal growth, strengthening families, and helping parents recognize their own strengths and potential. Having experienced the impact of the program firsthand, Sam brings a unique and meaningful perspective to her work with families.
Professionally, Sam has more than a decade of experience across customer service, administrative operations, and team leadership. During her time with Boston Public Schools Transportation, she advanced from a Representative and Administrative Support role to Customer Service Team Lead. In these positions, she supported families, addressed complex concerns, coordinated schedules, maintained accurate records, and assisted with team development and daily operations. Her additional experience in hospitality, retail, and personal care has strengthened her communication, organization, problem-solving, and relationship-building skills.
Sam is bilingual in English and Haitian Creole and brings a compassionate, adaptable, and solutions-oriented approach to her work.
Sam is passionate about creating meaningful connections, empowering families, and helping others recognize their ability to grow and succeed. Her personal experiences, professional background, and dedication to continuous learning allow her to approach her work with empathy, determination, and an appreciation for the importance of community. As a member of Families First, she looks forward to helping create supportive opportunities where parents can learn, connect, and thrive.
