Careers

Position Overview

The Senior Evaluation Manager is responsible for the oversight and implementation of the Families First evaluation and quality plan. This position involves project management; improving evaluation and data management systems; data collection, analysis, and reporting; as well as contributing to evaluation strategy.

This is a full-time, 40-hour/week, exempt position that requires availability to attend occasional evening events and meetings. This position is hybrid, requiring in-person work at our office in Watertown two days/week. This position reports to the Director of Programming.

Essential Job Functions

Evaluation Strategy, Planning, and Oversight

• Update and implement the evaluation and quality plan, aligning with the business plan
• Develop quality and fidelity criteria and a system to monitor data and make improvements in collaboration with the Director of Programming

Data Collection, Analysis, and Reporting

• Design and modify tools, including surveys, focus groups, and interviews, to monitor and assess program outcomes related to program impact and quality
• Provide support to the program team to create tools as needed
• Oversee the administration of tools/data collection, including training staff and regular data monitoring
• Participate in data collection as needed, such as conducting focus groups
• Analyze data, run analyses, and draw conclusions about process and outcome data to share understandable information with different audiences
• Assist the development team in evaluation reporting, providing specific data, analysis, and written narratives as needed
• Prepare reports and data summaries (including writing text, preparing charts, etc.) to share understandable information with different audiences
• Present on evaluation to various audiences (e.g., board, staff, funders, partners) as needed through written documents, meetings, and presentations

Data Management and Quality

• Regularly monitor program data and partner with program staff to ensure positive outcomes and program quality with a lens on continuous improvement
• Support and guide program administrative staff to build and update evaluation-related systems and protocols (e.g., Salesforce, Form Assembly, Google Suite) across regions to ensure that programs are implemented with quality and field staff are supported

Research and Partner Management

• Oversee and coordinate research-project planning and implementation with external research partner(s)
• Work with partners to secure data on our shared clients’ outcomes as needed
• Manage relationship with external evaluation consultant

Other Responsibilities

• Supervise the Program Administrative Coordinator
• Supervise intern(s) or intern tasks to implement and support the evaluation work if applicable
• Support the creation and monitoring of the evaluation budget
• Stay up to date on evaluation trends
• Other duties as assigned by supervisor

Ideal Qualifications

• 5+ years of experience in data management, research, and evaluation or related field
• Bachelor’s degree may be substituted for two years of experience
• High attention to detail, organizational skills, and strong written and verbal communication skills
• Ability to work well independently and in a collaborative team environment
• Experience in supervision
• Experience performing qualitative and quantitative data analysis and utilizing data visualization
• Experience utilizing and managing data in a CRM database (preferably Salesforce) and Excel
• Knowledge of and experience with qualitative and quantitative data management systems including SPSS (or similar software) is a plus
• Comfort with MS Office suite, e.g., Excel, PowerPoint, Word, Outlook
• Comfort with technology and willingness to learn new systems
• Experience in project management
• Bilingual in English/Spanish is a plus

Requirements

• Must be able to travel as needed, including monthly travel to Watertown, MA
• Candidate needs to be available to work evenings/weekends as required to attend conferences, meetings, events, etc.

Starting salary range: The starting salary range is $69,000 – $74,000, with the opportunity for growth over time. Families First offers a comprehensive benefits package that includes paid time off, health and dental insurance, access to a Flexible Spending Account, and 403(b).

To Apply:

Please submit resume and cover letter to:
https://families-first.hiringthing.com/job/664953/senior-evaluation-manager

Families First has a strong commitment to diversity, equity, inclusion, and belonging. We aim to attract qualified candidates who hold these same values and help us further recognize and celebrate the diversity among us.

Position Overview

As part of Families First’s Program Department, the Program Coordinator will manage logistics to implement Parent Leadership Series and support Community Impact Project cohorts. This includes coordinating recruitment, registration, program logistics, and communication with partners/participants to ensure the successful delivery of programs.

This is a full-time, 40-hour/week non-exempt position that requires availability to attend evening program sessions, events, and meetings approximately 1-2 times/week as required by the program. Availability for evenings varies throughout the year. This position is hybrid, requiring in-person work at our office in Watertown while also providing flexibility for some remote work. This position reports to the Statewide Parent Leadership Program Manager.

Essential Job Functions

Implement recruitment and retention strategy and registration process

• With the guidance of the Senior Parent Leadership Program Manager, develop recruitment plans with partners and monitor each plan’s implementation
• Support recruitment and retention through attending events; communicating with participants by phone, email, and text; and providing recruitment materials to partners
• Monitor registration process, maintain tracking sheet, and communicate updates/needs with partner

Coordinate program logistics and prepare materials

• Ensure all logistics are prepared for the program and related meetings, such as updating program calendars, preparing Zoom links and materials, sharing materials with participants, and coordinating with Program Facilitators and interpreters as needed
• Organize, track, and send participant certificates and stipends
• Communicate with participants and partners via emails, texts, and calls to share information, schedule meetings, etc., and coordinate with Program Administrative Coordinator for automated program communication

Coordinate Parent Leader selection and provide support

• In collaboration with Family Engagement Manager and Senior PLP Manager, interview, select, and provide training for parent leaders and Ambassadors
• Provide support for parent leaders throughout the program
• Coordinate program logistics for CIP with Ambassadors
  

Monitor and ensure successful delivery of programs

• Facilitate program information sessions as needed
• Attend program sessions to monitor/support registration and retention, track attendance, and provide technical support as needed
• Connect with participants to ensure completion of registration forms and surveys
• Serve as contact to participants in the program, communicating program logistics and responding to needs as requested
• Troubleshoot program challenges with partners and Families First staff, as needed, with the support of the Senior Parent Leadership Program Manager
• Ensure program data, such as program details and attendance, is entered and updated in database
• Make referrals to appropriate partners when requested by participants
• Support partner and participant usage of the online portal and updates as needed
  

Other tasks as assigned by supervisor to support programming

Ideal Qualifications

• 2+ years of experience successfully managing programs/projects, outreach, or community organizing
• Former participant in the Families First Parent Leadership Program is preferred
• Comfortable with MS Office (Excel, PowerPoint, Word, Outlook) and Google suite
• Strong communication skills
• Organizational skills and high attention to detail
• Ability to work well independently as well as in a collaborative team environment
• Problem solver, flexible, and the ability to learn quickly
• English-Spanish bilingual capability is preferred
• Knowledge of Salesforce is a plus

Requirements

• Candidate needs to be available to work evenings as needed

Salary & Benefits

This position is for 40 hours/week, and the starting salary range is $48,000 – $52,000, with the opportunity for growth over time. Families First offers a comprehensive benefits package that includes paid time off, health and dental insurance, access to a Flexible Spending Account, and 403(b).

To Apply:

Please submit resume and cover letter to:

https://families-first.hiringthing.com/job/650102/program-coordinator

Families First has a strong commitment to diversity, equity, inclusion, and belonging. We aim to attract candidates who hold these same valuesand help us further recognize and celebrate the diversity among us.

Position Overview

As part of Families First’s Program Department, the Program Coordinator will coordinate and support the implementation of 10-12 Power of Parenting programs each year within the Greater Boston geographic area. This includes coordinating recruitment, registration, and program logistics to ensure the successful delivery of programs in both English and Spanish. This position will focus on neighborhoods in Boston such as Roxbury, Dorchester, South End, Jamaica Plain, and Mattapan, and more as the organization grows. This position may be asked to support other programs throughout the Greater Boston region as needed.

This is a full-time, 40-hour/week non-exempt position that requires availability to attend evening program sessions, events, and meetings approximately two times a week. This position is hybrid, requiring in-person work connecting with staff/partners in the community as needed and at least monthly travel to our central office in Watertown, while also providing flexibility for remote work. This position reports to the Regional Director, Greater Boston.

Essential Job Functions

Implement recruitment and retention strategy and registration process

• With guidance from the Regional Director, develop recruitment plans with partners and monitor each plan’s implementation, with the goal of registering at least 20-25 participants per program
• Attend events, make phone calls, and connect with partners to recruit parents for the program
• Prepare, print, and deliver recruitment materials as needed
• Coordinate participant communication with the Program Administrative Coordinator, including welcome emails and weekly text and email reminders
• Monitor registration process, maintain tracking sheet, and communicate updates/needs with partners
• Attend 1-2 monthly community meetings to gather information and share about programming

Coordinate program logistics and prepare materials

• Ensure all logistics are prepared for the program, such as updating program calendars, securing space and technology, and coordinating with program facilitators
• Pack toolkits and organize handbooks for in-person programs
• Organize, track, and mail participant incentives/gift cards if needed

Coordinate Parent Leader selection and provide support

•  Interview, select, and provide training for parent leaders
• Provide support for parent leaders throughout the program

Monitor and ensure successful delivery of programs

• Facilitate program information sessions as needed
• Attend select program sessions to monitor/support registration and retention
• Connect with parents to ensure completion of registration forms and surveys
• Maintain partner relationships through regular communication and facilitation of check-in meetings
• Troubleshoot program challenges with partners and staff as needed with support of Regional Director
• Ensure incentives/resources are offered to parents and make referrals to appropriate partners

Other tasks as assigned by supervisor to support programming

Ideal Qualifications

• 2+ years of experience successfully coordinating or managing programs/projects, outreach, and/or community organizing
• Former participant in Families First programming is preferred
• Strong communication skills
• Organizational skills and high attention to detail
• Ability to work well independently as well as in a collaborative team environment
• Problem solver, flexible, and the ability to learn quickly
• Comfortable with MS Office (Excel, PowerPoint, Word, Outlook) and Google suite
• Knowledge of Salesforce is a plus

Requirements

• English-Spanish bilingual capability
• Able to climb/descend stairs, bend, and occasionally lift items up to 30 pounds, such as supplies/equipment
• Must be able to travel to sites within Greater Boston, including monthly travel to Watertown, MA
• Candidate needs to be available to work evenings approximately two times/week

Salary & Benefits

This position is for 40 hours/week, and the starting salary range is $48,000 – $52,000, with the opportunity for growth over time. Families First offers a comprehensive benefits package that includes paid time off, health and dental insurance, access to a Flexible Spending Account, and 403(b).

To Apply:

Please submit resume and cover letter to:

https://families-first.hiringthing.com/job/640124/program-coordinator-greater-boston-bilingual

Families First has a strong commitment to diversity, equity, inclusion, and belonging. We aim to attract candidates who hold these same values. Families First is an equal opportunity employer for all regardless of race, color, citizenship, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran or reservist status, or any other category protected by federal, state, or local law.

Position Overview

Families First is seeking per-diem facilitators to facilitate our Power of Parenting and Parent Leadership series throughout the Greater Boston area. Families First Program Facilitators have previous experience working with parents/caregivers and are skilled at leading interactive workshops with adult learners from a wide range of backgrounds.

Program Facilitators typically possess a background in Family Studies, Child Development, Psychology, Social Work, or a related field, and are comfortable talking to others about parenting strategies. Each Power of Parenting program consists of twelve sessions, either virtual or in-person. Virtual sessions are 75 minutes, and in-person sessions are 90 minutes. The Parent Leadership Series consists of six virtual 90-minute sessions. Program sessions are held weekly during daytime, evening, or weekend hours. Curriculum guides, handouts, and slide shows are prepared, developed, and regularly updated by Families First’s support staff.

Additional opportunities for Program Facilitators may arise, such as facilitating alumni workshops or participating in other organizational opportunities or initiatives.

Essential Job Functions

• Lead interactive workshops in both English and Spanish with a diverse group of parents on a variety of topics, including but not limited to, early childhood development, early literacy, self-care and stress management, positive discipline, and parenting in the digital age
• For in-person programs, deliver programs on site in a variety of settings, including schools, early learning centers, community centers, and housing developments
• For virtual programs, deliver programs virtually, which includes:
  • Navigating virtual meeting platforms such as Zoom
  • Hosting virtual meetings (admitting participants, creating break-out rooms, muting/unmuting participants, sharing presentations, interacting with the chat, creating polls, etc.)

• Attend six annual team meetings/trainings run by Families First, held on Saturday mornings, and an annual one-day retreat (all training time is paid)
• Connect with assigned partner sites prior to the start of the program, manage attendance, administer evaluation forms, and maintain contact with Families First throughout program
• Report to Families First’s Assistant Director of Curriculum & Training, who offers supervision and technical assistance

Qualifications

• 4+ years’ experience facilitating interactive and engaging workshops for adult learners
• 4+ years’ experience working with parents/caregivers or families
  • A Bachelor’s degree in Family Studies, Child Development, Psychology, Social Work, or a related field may be substituted for two years of the required experience
• Ability to travel in and around the Greater Boston area
• Strong facilitation skills
• Knowledge of child development
• Cultural competence and experience working in culturally diverse environments
• Comfort with using the technology and software required to facilitate virtual and in-person sessions
• Proficient in facilitating programs in both English and Spanish

Pay Rate and Benefits

• $50/hour rate for program session facilitation, prep time, meetings, and trainings, with growth over time
• Guidance, support, participation in a community of peers, and materials from Families First staff
• Opportunities to participate in other Families First projects or initiatives

Expected Start Date: August 2023

To Apply:

Please submit resume and cover letter to:

https://families-first.hiringthing.com/job/585367/bilingual-program-facilitator-greater-boston

Families First has a strong commitment to diversity, equity, inclusion, and belonging. We aim to attract candidates who hold these same values. Families First is an equal opportunity employer for all regardless of race, color, citizenship, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran or reservist status, or any other category protected by federal, state, or local law.

Position Overview

Families First is seeking per-diem facilitators to facilitate our Power of Parenting and Parent Leadership series in Holyoke, Chicopee, and Springfield. Families First Program Facilitators have previous experience working with parents/caregivers and are skilled at leading interactive workshops with adult learners from a wide range of backgrounds.

Program Facilitators typically possess a background in Family Studies, Child Development, Psychology, Social Work, or a related field, and are comfortable talking to others about parenting strategies. Each Power of Parenting program consists of twelve sessions, either virtual or in-person. Virtual sessions are 75 minutes, and in-person sessions are 90 minutes. The Parent Leadership Series consists of six virtual 90-minute sessions. Program sessions are held weekly during daytime, evening, or weekend hours. Curriculum guides, handouts, and slide shows are prepared, developed, and regularly updated by Families First’s support staff.

Additional opportunities for Program Facilitators may arise, such as facilitating alumni workshops or participating in other organizational opportunities or initiatives.

Essential Job Functions

• Lead interactive workshops in both English and Spanish with a diverse group of parents on a variety of topics, including but not limited to, early childhood development, early literacy, self-care and stress management, positive discipline, and parenting in the digital age
• For in-person programs, deliver programs on site in a variety of settings, including schools, early learning centers, community centers, and housing developments
• For virtual programs, deliver programs virtually, which includes:
  • Navigating virtual meeting platforms such as Zoom
  • Hosting virtual meetings (admitting participants, creating break-out rooms, muting/unmuting participants, sharing presentations, interacting with the chat, creating polls, etc.)

• Attend six annual team meetings/trainings run by Families First, held on Saturday mornings, and an annual one-day retreat (all training time is paid)
• Connect with assigned partner sites prior to the start of the program, manage attendance, administer evaluation forms, and maintain contact with Families First throughout program
• Report to Families First’s Assistant Director of Curriculum & Training, who offers supervision and technical assistance

Qualifications

• 4+ years’ experience facilitating interactive and engaging workshops for adult learners
• 4+ years’ experience working with parents/caregivers or families
  • A Bachelor’s degree in Family Studies, Child Development, Psychology, Social Work, or a related field may be substituted for two years of the required experience
• Ability to travel to/within Hampden County, MA
• Strong facilitation skills
• Knowledge of child development
• Cultural competence and experience working in culturally diverse environments
• Comfort with using the technology and software required to facilitate virtual and in-person sessions
• Proficient in facilitating programs in both English and Spanish

Pay Rate and Benefits

• $50/hour rate for program session facilitation, prep time, meetings, and trainings, with growth over time
• Guidance, support, participation in a community of peers, and materials from Families First staff
• Opportunities to participate in other Families First projects or initiatives

Expected Start Date: August 2023

To Apply:

Please submit resume and cover letter to:

https://families-first.hiringthing.com/job/585373/bilingual-program-facilitator-western-ma

Families First has a strong commitment to diversity, equity, inclusion, and belonging. We aim to attract candidates who hold these same values. Families First is an equal opportunity employer for all regardless of race, color, citizenship, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran or reservist status, or any other category protected by federal, state, or local law.